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PHONE CARE AT PEDIATRICIANS, INC (TELEHEALTH or PHONE CALL CARE)
To our valued patients,
We appreciate your support and patience during this tumultuous time of the COVID
pandemic. As a group, we have tried to adapt to the rapid changes in health care needs and
delivery during this time. We have tried to consistently adhere to the CDC, as well as
Massachusetts Department of Health guidelines as they have continued to evolve. Some of
these changes have been for the better and we hope to continue these, some have been only
approved temporarily given the COVID 19 pandemic. One of these changes has been the
implementation of telehealth visits.
We at Pediatricians, Inc think that telehealth visits have been helpful and have made
patient access to care easier for families. During the pandemic, many insurers covered
telehealth visit care as well as waived co-pays for these encounters. Insurers also waived state
license requirements if patients sought telehealth from another state. Many of these
adjustments were temporarily approved by insurers and may soon expire depending on your
We will continue to offer this service to patients who request them but we need to
make our patient population aware of some potential changes.
1) Check with your insurer before scheduling a telehealth visit if they cover this service,
if co-pays apply, or if these visits fall within your deductible
2) We may be limited in providing telehealth care for patients who are calling from
other states as we are licensed in the state where we work, not from where the
Remember that we will always offer the option of an in person visit if the patient chooses to
avoid these issues.
We are also aware of the financial burdens that insurers have put back onto patients in
terms of co-pays, deductibles and out of pocket expenses. We will do our best to be sensitive to
these issues as we provide care. On many occasions for simple matters, we can provide phone
care without requiring telehealth visits. When keeping in mind whether you need a telehealth
visit, please consider the following to both make it easier for you as well as to allow us the time
needed to best address your health concerns. The following guidelines would suggest a
telehealth or in office visit as compared with just a phone message;
1) Conversation that will require a new prescription or changing of an existing
2) Conversation that will require a referral to a specialist
3) Conversation that requires viewing patient provided photos or videos
4) Conversation that will likely take greater than 10 minutes of discussion
Thank you and we hope your families are doing well during these times. Please reach out to us
if we can be of any assistance or have further questions.
Welcome to Our Practice
We are now accepting new patients.
Pediatricians, Inc is located in Winchester, Massachusetts and provides comprehensive pediatric primary care to the surrounding communities of Middlesex and Essex counties, as well as southern New Hampshire. Our patient population spans the newborn to the college years. We have licensed laboratory services on the premises, and are in close proximity to Winchester Hospital for emergency and radiological services. Hospital affiliations include Winchester Hospital, Children’s Hospital Boston, Mass General Hospital for Children, and Tufts Floating Hospital. Our pediatricians are all board-certified by the American Board of Pediatrics.
We are testing for COVID 19. We send our samples to Winchester hospital for PCR testing. A patient can be tested in our office or through a drive through tent in Woburn. Classically, it will take 1-2 days, though there may be delays due to unexpected reasons. We also offer "rapid" testing in our office. Please let us call you with results so we can keep our phone lines open. Thank you!
As we all struggle with these difficult times, we want you to know that, as always, we are here to take care of our patients. Like everyone, we have had to made some changes due the pandemic. We now offer telehealth visits. These our visits done on video, for the safety our patients and our staff. These will be billed to your insurance company as a TELEHEALTH VISIT. We hope this clears up any confusion and we continue to hope that you and your family stay safe..
Our primary aim continues to be keeping our patients and community safe. We know how important it is for children to continue to receive their immunizations on time, so we have expanded our office hours in order to accommodate well visits. We will continue to see well visits and patient with non-infectious symptoms throughout the day. In the afternoon, our offices are separated into well and sick. Any sick visits continue to be triaged by a staff member. We continue to offer telehealth services as well. We appreciate everyone’s patience as we continue to update our office policies with this evolving pandemic.
Visiting the office
For all appointments, when you arrive for your appointment, please stay in your car and call the office.
We will direct you to a clean room when it is ready. You can update any insurance information over the phone.
If you are having trouble getting in touch with the office, sometimes it helps to drive to the front of the building for improved cell service.
Please no walk ins. If you need to pick up a form or prescription, please call the office to arrange to do so.
We ask that all adults and children over the age of 2 wear a mask/face covering when they come to the office and keep it on throughout the visit. Please only 1 adult and no siblings.
Please let us know if you are scheduled for a well visit and are experiencing any sick symptoms or have a possible exposure to COVID. Your check up may need to be rescheduled.
Please don't hesitate to call the office for any questions.
Consider consulting the Pediatric Symptom Checker in our Useful Links section under Resources if you have questions about your child's symptoms.
If you have trouble calling the office and suspect a problem with our phone lines, please call the Winchester Hospital main number (781-729-9000) and ask for the answering service for Pediatricians, Inc.